We process all orders within 1 to 3 business days. We don't ship on weekends or public holidays, and during busy periods or promotions things can take a little longer. As soon as your order is on its way, you'll get a confirmation email with your tracking details.

Most orders arrive within 5 to 8 business days after processing. Keep in mind these are estimates. Occasional delays can happen due to things like high demand, customs, or courier issues that are outside our control.

At checkout you can add shipping insurance for a small extra cost. This covers your order against loss, damage, or delivery issues during transit. Without it, Stevora cannot be held responsible for packages that are lost, stolen, or damaged once they've left our hands, except where the law says otherwise.

You'll receive a tracking number by email once your order ships. It can take a little while for updates to show up after dispatch. Can't find your tracking email? Reach out and we'll sort it out.

Double-check your address before placing your order. If something looks wrong after you've ordered, contact us straight away and we'll do our best to fix it before it ships. We can't be held responsible for packages that go to a wrong address due to a customer error.

We always aim to hit the estimated delivery window, but sometimes things happen. Carrier issues, customs, bad weather, or high volumes can all cause a delay. We appreciate your patience when that's the case.

If your order shows up damaged or seems to be lost, get in touch with your order number and we'll look into it. If you have shipping insurance, contact us as soon as possible so we can help with the claim. If tracking says delivered but you haven't received anything, we'd suggest checking with neighbours or your local courier first.

Depending on where you live, customs fees or import taxes may apply. These are the customer's responsibility. Stevora is not liable for delays caused by customs.

Sometimes we ship orders in multiple packages based on stock or warehouse location. If that happens, you'll receive tracking for each package where possible.