Cancellations

Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy explains how you can change or cancel these kinds of purchases.

1

Subscriptions

When you purchase a subscription you'll receive repeat deliveries based on the duration and frequency you select. Your payment details will be stored securely and you'll be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew, you can cancel at any time. Your order confirmation emails have links to your order where you can manage your subscription directly.

See our returns policy for more details on returns and refunds.

2

Pre-orders

When you purchase a pre-order, you are buying a product that is out of stock or not yet available. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining payment at a later date.

You can cancel a pre-order that has not yet been fulfilled. If the order has already been fulfilled, cancellation is no longer possible, but you can request a full or partial refund.

See our returns policy for more details.

3

Try Before You Buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a set amount of time to decide if you want to keep the item.

Once that period has passed and the item has not been returned, we will charge your payment method for the full amount.