Orders are processed within 1-2 business days. Delivery within Australia typically takes 3-7 business days. International orders take 7-14 business days depending on your location. Once shipped, you will receive a tracking email with your tracking number.

Please check your spam or junk folder first, as confirmation emails sometimes end up there. If you still cannot find it, contact us at info@stevora.com with the name and email address used during checkout and we will resend it right away.

Once your order has been dispatched, you will receive a tracking email. You can use your tracking number on our Track Order page to see exactly where your package is. If your estimated delivery date has passed and you still have not received your order, please reach out to us at info@stevora.com.

We process orders quickly so please contact us within 12 hours of placing your order if you need to make changes or cancel. Email us at info@stevora.com with your order number and we will do our best to help.

Yes! We ship to most countries worldwide from our warehouse. Shipping costs and delivery times vary depending on your destination and are calculated at checkout.

We recommend sizing up if you are between sizes. You can always trim a little more off, but you cannot add material back. When in doubt, go larger and trim gradually until you get the perfect fit.

Yes! Our insoles are specifically designed to relieve the pressure points that cause plantar fasciitis pain. The arch support and cushioning help distribute your body weight more evenly, reducing stress on the plantar fascia. Most customers with plantar fasciitis report significant relief within 1-2 weeks of daily use.

Yes, in most shoes they will still fit comfortably.

Here is the easiest way to make sure:

• Remove your shoe's original insole first (this gives you the most room and best fit).
• If your shoes are roomier, you can place Stevora on top, but if things feel snug, swapping out the original insole is the fix.
• If you wear tight, low-volume shoes, you may notice a tighter feel compared to boots or trainers.

With normal daily wear, Stevora insoles typically last 12+ months (often longer), depending on how hard you use them. They are built to resist flattening better than typical gel or memory-foam inserts.

Tip: To extend lifespan, hand wash occasionally and air dry.

Absolutely! You can move your insoles between shoes as needed. Many customers buy multiple pairs so they always have one in every shoe they wear regularly, especially if they switch between work shoes, sneakers, and casual footwear throughout the day.

Yes, our insoles are suitable for everyday sports and light running. They provide excellent shock absorption and support during physical activity. For high-performance sports or professional athletic training, we recommend consulting a podiatrist for a custom solution.

Simply remove the insoles from your shoes and wipe them down with a damp cloth and a small amount of mild soap. Allow them to air dry completely before placing them back in your shoes. Do not machine wash, tumble dry, or expose them to direct heat as this can damage the material.

Yes! We offer a kids' version of our Massage Insoles in smaller sizes, designed to fit children's shoes comfortably. They deliver the same cushioned comfort and massage-point feel as the adult version, just sized for little feet.

Shop Kids' Massage Insoles here

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, contact us within 30 days of receiving your order and we will arrange a return and full refund, no questions asked.

Simply email us at info@stevora.com with your order number and reason for the return. We will get back to you within 24 hours with return instructions. Refunds are processed within 5-7 business days after we receive the returned item.

We are sorry to hear that! Please email us at info@stevora.com with a photo of the item and your order number. We will send you a replacement or issue a full refund straight away, no need to return the item.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also accept Apple Pay and Google Pay for a fast and secure checkout.

Absolutely. Our store is powered by Shopify, which uses industry-leading SSL encryption to protect your payment details. We never store your card information on our servers.

Yes, all prices on our website are displayed in Australian dollars (AUD) unless otherwise stated. If you are ordering from outside Australia, your bank will convert the amount to your local currency at the current exchange rate.

We stand behind every pair of Stevora insoles with a 30-day money-back guarantee. If you are not satisfied for any reason, simply contact us and we will make it right, no hassle and no fine print.

Yes! If you are interested in stocking Stevora in your store or purchasing in bulk for your workplace, please reach out to us at info@stevora.com with your details and we will get back to you with our wholesale pricing and options.

Stevora was founded with one simple mission: to help everyday people get through their day without foot pain holding them back. We saw how many people, including nurses, retail workers, chefs, and teachers, were struggling with tired and aching feet, and we set out to create an insole that actually makes a difference. Based in Australia, we are proud to serve customers around the world.

Most insoles just add cushion. Stevora targets the specific pressure points that cause foot pain and fatigue. Our insoles combine arch support, pressure-relief zones, and odor-resistant materials to deliver real, lasting comfort, not just a soft layer under your foot. With over 800,000 happy customers, the results speak for themselves.

We are always open to partnerships, collaborations, and ambassador opportunities. Whether you are a content creator, healthcare professional, or business owner, we would love to hear from you. Drop us an email at info@stevora.com and tell us a bit about yourself and how you would like to work together.